The dual signature mandate process (UK & IE only)
Some customers will require more than one signature to complete the setup of their Direct Debit mandate. This option is catered for on the GoCardless payment pages by a tick box at the bottom of the online form.
Selecting a dual signature mandate
You can deselect the option that I can authorise Direct Debits on this account myself when you complete the GoCardless online payment pages. The link to this page will be sent to you directly via email or link from the merchant.
If the I can authorise Direct Debits on this account myself box is not checked, the next page will load the step-by-step instructions on how to authorise the Direct Debit.
You will also be sent an email with a link to get back to this page should you close it or need to get back to it later.
Completing the dual signature mandate process
First, you will need to print the paper agreement. The option to do this will be available on the page after you deselect the I can authorise Direct Debits on this account myself box. If you’ve clicked away from the page or don’t have time to complete the form right away, you can click on the link in the email we sent you to go back to the form to print the agreement.
Next, you will need to sign the mandate form with all the relevant signatures. Once it has been signed you can upload the scanned copy to the page. As above, if you’ve clicked away from the page or don’t have time to complete the form right away, you can click on the link in the email we sent you to go back to the form to upload the scanned copy.
If the link has expired or you no longer have access to the link, please reach out to the business you’re paying through GoCardless, as they will be able to send you a reminder email from their GoCardless account.
Finally, you can preview the scanned copy to check if it has been uploaded successfully. If everything looks okay, click Submit signed agreement to complete the dual signature mandate process. Once this step has been completed, your mandate will become active, and payments can be collected.
Selected the dual signature mandate option by mistake?
If you have chosen this option in error and more than one signature is not required to authorise payments, you will still need to follow the link within the email we’ve sent you. You can then choose to skip this step to complete the mandate setup.
The mandate will then revert to a single mandate form and automatically be activated once this option is selected.