GoCardless process Bank Debit payments on behalf of other businesses and organisations.
These businesses and organisations create payments for their customers using our system and we then process these according to the parameters they have set.
Identifying a payment made via GoCardless
If you’ve seen GOCARDLESS LTD or similar appear on your bank statement and you’re not sure what the payment relates to, we can help.
Please submit a ticket or email us at firstname.lastname@example.org and we can provide you with some more information.
Please include as much of the following information as you can to help us locate your payment:
- Your billing postcode
- The amount paid
- The date it was paid
- The mandate reference*
*Every payment we collect is submitted to the bank with a mandate reference which can help us identify your payment. This reference is a mixture of letters and numbers and should be available from your bank.
Please note: If you've made a payment from a bank account based in another country or region (i.e. not via the ACH network), our Payment Identification Tool may be able to help.
N.B. You'll need to select the country your bank account is registered in using the language options at the bottom of the page to open the relevant identification tool.