In some cases more than one signature is required in order to complete the setup of a Direct Debit mandate. This option is catered for on the GoCardless payment pages by a tick box at the bottom of the online form.
| Please note: This step is only applicable to UK customers paying through the Bacs Direct Debit scheme and customers based in Republic of Ireland paying through the SEPA Direct Debit scheme. |
Selecting a dual signature mandate
You can select the option that More than one person is required to authorise Direct Debit when you complete the GoCardless online payment pages. The link to this page will be sent to you directly via email or link from the merchant.
If the More than one person is required to authorise Direct Debit box is checked, the next page will load the step-by-step instructions on how to authorise the Direct Debit.
You will also be sent an email with a link to get back to this page should you close it or need to get back to it later.
Completing the dual signature mandate process
First, you will need to print the paper agreement. The option to do this will be available on the page after you tick the More than one person is required to authorise Direct Debit box. If you’ve clicked away from the page or don’t have time to complete the form right away, you can click on the link in the email we sent you to go back to the form to print the agreement.
Next, you will need to sign the mandate form with all the relevant signatures. Once it has been signed you can upload the scanned copy to the page. As above, if you’ve clicked away from the page or don’t have time to complete the form right away, you can click on the link in the email we sent you to go back to the form to upload the scanned copy.
Finally, you will be able to preview the scanned copy to check if it has been uploaded successfully. If everything looks okay you can click on Submit signed agreement to complete the dual signature mandate process. Once this step has been completed your mandate will become active and payments can be collected.
Selected the dual signature mandate option by mistake?
If you have chosen this option in error and more than one signature is not required to authorise payments, you will still need to follow the link within the email we’ve sent you. You can then choose to skip this step to complete the mandate setup.
The mandate will then revert back to a single mandate form and will automatically be activated once this option is selected.