Changing your bank details
Payers with GBP bank accounts
The merchant you’re paying should be able to initiate the bank account update request from within their merchant dashboard. Please reach out to them directly to request this.
- Once they have done this, you will receive an email with a unique link to update your bank details. Please note that this is link is for one-time use only and expires after 24 hours.
- Once the link is clicked, you will be directed to a page where you can enter and confirm your new details.
- Once confirmed, our system captures you new details and updates your customer record.
- You will receive a confirmation via email once your bank details have been updated.
Alternatively, and for all other payers, you can cancel your current Direct Debit authorisation and complete a new authorisation with your new details.
Please get in touch with the merchant you’re paying who will be able to cancel your current authorisation and send you a new authorisation form to complete.
You can also cancel your Direct Debit authorisation via your bank or online banking, however we recommend that you reach out to the merchant you’re paying so they’re aware of it.